Shipping policy

Shipping Policy

Effective Date: 8/9/2026

Thank you for choosing House of Hoover Apothecary LLC. Every order is carefully packed with the same thoughtfulness that goes into the products we curate. We appreciate the opportunity to be a small part of your home and your everyday rituals.

Processing Time

Orders are typically processed within 2–5 business days (Monday through Friday, excluding holidays).

During seasonal launches, holidays, or periods of increased order volume, processing times may be slightly longer. If a significant delay occurs, we'll notify you as soon as possible.

Shipping Destinations

At this time, House of Hoover Apothecary LLC ships to addresses within the United States only.

Shipping Rates

Shipping costs are calculated at checkout based on your order, destination, and selected shipping method.

Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow its journey.

Delivery estimates are provided by the shipping carrier and cannot be guaranteed.

Packaging

Whenever possible, we use thoughtfully selected packaging materials and strive to minimize waste while ensuring your order arrives safely.

Shipping Delays

While we do our best to ship orders promptly, House of Hoover Apothecary LLC is not responsible for delays caused by:

Weather or natural events
Carrier delays
Postal service disruptions
Incorrect or incomplete shipping addresses provided at checkout

Lost or Stolen Packages

Once your package has been accepted by the shipping carrier, responsibility for delivery rests with the carrier.

If your package appears to be lost or has been marked as delivered but cannot be located, we recommend:

Checking around your delivery location
Asking household members or neighbors
Contacting the shipping carrier directly

If you need assistance, please reach out—we're happy to help in any way we can.

Incorrect Shipping Address

Please verify your shipping address before completing your order.

If a package is returned because an incorrect or incomplete address was provided, the customer is responsible for any additional shipping charges required to resend the order.