Refund policy

Return & Refund Policy

We hope every piece you bring into your home becomes a meaningful part of your everyday rituals. If something isn't quite right, we're happy to help.

Returns

We accept returns on eligible items within 30 days of confirmed delivery.

To be eligible for a return:

Your return must be shipped back to us within 30 calendar days of the date your order is marked as delivered by the shipping carrier.
The 30-day return period begins on the confirmed delivery date shown in the carrier's tracking information, not the date the order was placed or shipped.
Items must be unused, unworn, unwashed, and in resalable condition, with original packaging, tags, seals, and accessories when applicable.
You must contact us before sending a return so we can confirm eligibility and provide return instructions. Returns sent without prior authorization may not be accepted.
Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.
We recommend using a trackable shipping service. House of Hoover Apothecary is not responsible for returned packages that are lost or damaged in transit.

Bath, Body & Consumable Products

For health, hygiene, and product-safety reasons, the following products are final sale and cannot be returned, exchanged, or refunded, whether opened or unopened:

Bath and body products
Skincare and facial products
Herbal teas and other consumable products
Tinctures and ingestible botanical products
Other personal-care products

If one of these products arrives damaged, defective, or incorrect, it is still covered by our Damaged or Incorrect Orders policy below.

Other Non-Returnable Items

We are also unable to accept returns or offer refunds for:

Gift cards
Items specifically marked Final Sale
Opened or used products that are otherwise eligible for return

A promotional discount or sale price does not automatically make an item final sale unless it is specifically identified as Final Sale at the time of purchase.

Refunds

Once an eligible return has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to the original method of payment within 5–10 business days of receiving and inspecting the return. Your bank, credit card company, or other payment provider may require additional time to process and post the refund to your account.

Original shipping charges are non-refundable unless your item arrived damaged, defective, or incorrect, or the return resulted from an error on our part.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different eligible item, you may return your original purchase according to this policy and place a new order for the item you would prefer.

Handmade & Natural Products

Many of the items we offer are handcrafted, small-batch, or made using natural materials and botanical ingredients. Slight variations in color, texture, grain, scent, shape, or finish are part of the character and uniqueness of these products and are not considered defects.

Damaged, Defective or Incorrect Orders

If your order arrives damaged or defective, or you receive an incorrect item, please contact us within 7 calendar days of the confirmed delivery date.

Please include your order number, a description of the issue, and clear photographs of the item and its packaging so we can review your claim.

Once reviewed, we'll provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

Please keep the damaged or incorrect item and its packaging until we've completed our review, as we may need additional information or photographs.

Order Cancellations & Address Changes

If you need to cancel an order or change your shipping address, please contact us as soon as possible.

We cannot guarantee cancellations or address changes once an order has entered processing or has been shipped. Customers are responsible for providing a complete and accurate shipping address at checkout.

Orders returned to us because of an incorrect or incomplete address may be subject to additional shipping charges if reshipment is requested.